Refund policy

Refund Policy

Because we are a small handmade business, we do not offer returns or exchanges. Please make sure to review your order carefully before purchasing.

That said, if your item arrives damaged or defective due to transit, we’re happy to help. If you send us clear photo proof of the damage, we can offer a replacement or a refund if the item is out of stock.

If you have any questions about a damaged order, please contact us at stellatastudio@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at stellatastudio@gmail.com.