Shipping policy
Shipping Policy
Shipping Locations
We currently ship within the United Kingdom only. We do not offer international shipping at this time.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.
If we are experiencing a high volume of orders, processing times may be extended slightly. Any significant delays will be communicated to you.
Shipping Rates & Delivery Estimates
All UK orders have free shipping.
Estimated delivery times:
- Standard Shipping: 2–5 business days
- Express Shipping (if available): 1–2 business days
Delivery times are estimates and begin from the date of dispatch, not the date of order.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has been dispatched, including tracking information where available.
Delivery Issues
Please ensure your delivery address is entered correctly at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
If your parcel is delayed, lost, or arrives damaged, please contact us at stellatastudio@gmail.com within 7 days of the expected delivery date so we can assist you.
Delays Outside Our Control
We are not responsible for shipping delays caused by courier services, weather conditions, strikes, or other circumstances beyond our control.
Mail Art Club Subscription
All Mail Art subscriptions are shipped via Royal Mail 2nd Class at the END of each month
*You will need to join the subscription by the 20th of every month to receive the current month's lino print. Orders placed after the 20th will be added to the next month's subscription. Subscriptions are posted out at the end of every month*
Contact Us
If you have any questions about shipping, please contact us at stellatastudio@gmail.com
